FREQUENTLY ASKED QUESTIONS
DO YOU SHIP FROM CHINA? WILL IT TAKE WEEKS TO GET MY FLY ORB?
Absolutely not. We have our inventory fully stocked here in the United States of America. Not only that, but we typically process orders same day which means little to no waiting for your flying orb to arrive. We work closely with USPS, and every order will have a tracking number, so you can know exactly where your orb is at all times. Of course, delivery times vary on a lot of factors, but most fly orbs arrive within 2-3 business days of order.
ARE FLYING ORBS FRAGILE?
While anything can be broken, they are more durable than you might think. Our fly orbs are very well built with durability and safety in mind. They have an auto off feature when it detects a collision and a sturdy exoskeleton to keep your fingers safe.
ARE YOUR FLYING ORBS "BETTER" THAN YOUR COMPETITORS?
Unfortunately, being one of the first flying orb companies in the USA means there is plenty of competition now. Rest assured, we truly believe our product is of the highest quality money can buy. Some of our competitors do indeed sell great products, others, not so much. We implore you to do your research and go with your gut feeling.
HOW LONG DOES IT TAKE TO SHIP WITHIN THE USA?
About 80% of our orders are processed same day. What this means to you is that your flying orb will likely be delivered within 2-3 days of your order, if not the following business day. Of course, all USPS delivery times will vary, but the majority of customers will get their fly orb within 2-3 business days after shipping. However, please remember this is the hottest gift of 2023. We ask you wait 7 business days before reaching out and that you please give us patience but as always, feel free to Contact Us if you have any questions.
WHAT IS YOUR RETURN POLICY?
Products must be returned in their original package in new, unopened condition. You must notify us of intention to make return within 30 days of receiving your order. Actual shipping charges will not be refunded. If your order qualified for free shipping, the actual cost of shipping your order will be deducted from your refund. Returns will be processed as a refund if bought full price. Read the full Return Policy.
IS YOUR SITE SECURE?
This site is completely safe and secure with the latest SSL secure encryption technology. Our checkout is also backed by Shopify payments, or PayPal, depending how you choose to pay.
ANY OTHER QUESTIONS?
Please reach out at ANY time - we would love to chat with you! Contact Us.